FAQs

We’ve compiled the most common items asked regarding the IOTAS service for your convenience. If your need isn’t covered here, you can email us with a detailed description of the problem and we’ll get in touch with you as soon as we can.

Residents

FAQs for Residents

IOTAS is a home automation platform that integrates hardware (switches, outlets, thermostats, and sensors) with software (the IOTAS app)

Our headquarters is in Portland, Oregon, and our smart apartments are all across the country. Check out our website to see current and upcoming locations.

Internet Of Things As a Service

The Internet of Things, or IoT, is a network of interconnected devices that are embedded with sensors, software, and network connectivity that enables them to send and receive data and respond to commands.

Home automation is the use of a system to control the functions of a home, such as lights and heating. IOTAS uses the Internet of Things to create your home automation environment (your smart apartment).

If you’d rather not use IOTAS technology, you don’t have to. Simply use your switches, outlets, and thermostats normally and they’ll work just fine even if you never download the app or create an IOTAS account.

The IOTAS Home app connects you with your smart apartment. It serves as the remote control for your lights, outlets, and thermostat, and it’s where you can customise your Smart Stories™. You can find the app on the Apple App Store, Google Play, and online at my.iotashome.com.

Smart Stories™ put the automation in home automation. If you like being able to turn off your lights with your phone when you leave home, you’ll love having them turn off automatically! This is one example of virtually unlimited possibilities – you can activate, customize, and create your own Smart Stories™ by opening the menu in the IOTAS Home app and tapping Smart Stories™.

If you have an Amazon Echo you can connect Alexa to your smart home by asking Alexa to add the IOTAS Home Skill. Have Alexa get the lights for you!

The hub is the device that communicates with and controls all the devices and sensors in your apartment. It’s also connected to the internet, which is what allows you to take control of your home from anywhere in the world.

Yes. And we will never sell it to anybody or use it for anything other than improving your IOTAS experience without your explicit permission.

We are working with our partner, Tozny, on a grant from the National Institute of Standards and Technology to create secure personal data storage that will provide you with sole control over your own data.

Not unless you put them there.

No problem. You can invite a new user to control your home from the menu in the IOTAS Home app.

Without an active internet connection you will not be able to control your apartment using the app, but your switches, outlets, and thermostat will still work by touching them with your hands (just like the cavemen used to). Some Smart Stories™ will continue to function without an internet connection, but you will not be able to adjust their settings until the internet is restored.

If the power goes out, so does IOTAS. The good news is when the power comes back, so does IOTAS (although it may take a few minutes for the system to completely come back online).

Your profile is attached to you, not to your apartment. When you move out, your apartment will reset to be a blank canvas for the next lucky inhabitant. We hope you move into another IOTAS enabled apartment, and when you do, your preferences and Smart Stories™ will follow you to your new home.

If you have any questions or concerns, or if you are experiencing a problem with your IOTAS app or smart home, please don’t hesitate to contact us. We are always happy to help!

564-MY-IOTAS (Monday – Friday, 9am – 5pm Pacific Time)
support@iotashome.com
www.iotashome.com

Properties

FAQs for Properties

IOTAS is a home automation platform that integrates smart switches, outlets, thermostats, and sensors with our proprietary software to provide a smart home experience for renters and smart building control for property managers. Through partnerships with property developers and managers, smart home technology is installed and made ready for residents before they move in. IOTAS primarily focuses on large multi-family apartment buildings.

Internet of Things As a Service

The smart devices (light switches, outlets, thermostats, and sensors) communicate directly with the hub in the apartment. The hub controls these devices, and it also connected to the internet, allowing control from anywhere in the world.

The resident downloads the IOTAS app (available on the Apple App Store and on Google Play). That’s it! The app will walk the resident through the setup process.

The Property Dashboard is the web portal used by the leasing office to manage vacant units and common areas, as well as receive building alerts such as freeze warnings or potential wasted energy. It is also used to grant and manage residents’ access to the IOTAS system. It can be accessed by visiting pm.iotashome.com.

No problem. Once one resident is set up, they can use the app to invite others.

There is an IOTAS web app that can be accessed by visiting my.iotashome.com from any smartphone, tablet, or computer.

Without an active internet connection, there is no way to remotely control the IOTAS smart devices. Switches, outlets, and thermostats will still function manually without internet. Some Smart Stories™ will also still function, but will not be customizable until internet connectivity is restored.

The hub is the device that communicates with and controls all the devices and sensors in each apartment. It’s also connected to the internet, which is what allows remote control from anywhere in the world.

If the hub is unplugged, loses its internet connection, or is otherwise disabled the IOTAS system will not function in that apartment. The switches, outlets, and thermostats will still work manually, but remote control and some Smart Stories™ will no longer function.

Plug it back in. After a temporary power loss, the hub will resume normal operation once power is restored.

Contact IOTAS customer support. We are always happy to help!

564-MY-IOTAS (9am – 5pm Pacific Time)
support@iotashome.com
www.iotashome.com